Terms of Use
1. Acceptance of Terms
Welcome to ExamShala ("ExamShala", "we", "our", or "us").
These Terms of Use govern your access to and use of the ExamShala website, mobile applications, and related services (collectively, the "Services").
By registering, accessing, or using our Services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Services after such updates constitutes acceptance of the revised Terms.
2. About ExamShala
ExamShala is an online educational platform that provides:
Mock Tests
Practice Questions
Model Test Papers
Exam Preparation Materials
Performance Analysis Reports
Educational Content and Learning Resources
Our Services are designed to help students prepare for competitive, academic, and government examinations.
We reserve the right to modify, suspend, or discontinue any feature or service at any time without prior notice.
3. User Registration and Account
To access certain features, you may be required to create an account.
By registering, you agree that:
All information provided by you is accurate and complete.
You will keep your account information updated.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities performed through your account.
You will not share your account with any other person.
ExamShala reserves the right to suspend or terminate accounts that provide false information or violate these Terms.
4. Mobile Number Verification
Certain features may require verification of your mobile number through OTP (One-Time Password) authentication.
By registering, you consent to receive:
Login OTPs
Account notifications
Service-related communications
Important announcements regarding your account
5. Subscription and Payments
Some Services may be offered free of charge, while others may require payment.
Paid Services
Paid services may include:
Premium Mock Tests
Test Series
Study Materials
Performance Analytics
Subscription Plans
Payment Terms
All prices are displayed before purchase.
Payments must be made through approved payment methods.
Access to paid content is granted after successful payment.
Fees may change from time to time without affecting existing purchases.
Subscription Renewal
If you purchase an auto-renewing subscription:
Your subscription will automatically renew unless cancelled before the renewal date.
The applicable fee will be charged using your selected payment method.
You may cancel renewal at any time through your account settings or the platform through which you subscribed.
6. Free Trials
We may occasionally offer free trial access to premium features.
Unless cancelled before the trial period ends, the subscription may automatically convert into a paid plan according to the pricing disclosed at the time of registration.
7. Acceptable Use
You agree not to:
Violate any applicable law or regulation.
Share, sell, or transfer your account to another person.
Upload harmful, abusive, defamatory, offensive, or illegal content.
Attempt to gain unauthorized access to our systems.
Interfere with the operation of the Services.
Use automated tools, bots, scripts, or scraping software to access content.
Copy, reproduce, distribute, or resell ExamShala content without permission.
Violation of these rules may result in immediate suspension or termination of your account.
8. Intellectual Property Rights
All content available on ExamShala, including:
Questions
Mock Tests
Study Materials
Graphics
Logos
Software
Reports
Videos
Text Content
is owned by ExamShala or its licensors and is protected under applicable intellectual property laws.
You may use the content solely for personal educational purposes.
You may not:
Copy or reproduce content commercially.
Redistribute paid materials.
Create derivative works based on our content.
Sell or license our materials to third parties.
9. User Content
If you submit reviews, comments, feedback, suggestions, or other content to ExamShala:
You retain ownership of your content.
You grant ExamShala a non-exclusive, royalty-free license to use, display, and publish such content for operating and improving the Services.
You represent that your content does not violate any third-party rights.
10. Performance Analysis and Educational Data
ExamShala may collect and analyze your test performance, scores, rankings, and learning activities to:
Generate progress reports
Provide personalized recommendations
Improve educational content
Enhance learning outcomes
Such information will be handled according to our Privacy Policy.
11. Refund and Cancellation Policy
Cancellation
Cancellation requests may be accepted before access to premium digital content is granted.
Once access to a paid test series, mock test, course, or study material has been provided, cancellation may not be available.
Refunds
Refund requests will be reviewed on a case-by-case basis.
Refunds may be granted when:
Duplicate payments occur.
Technical issues prevent access to purchased services.
Payment is successfully charged but access is not provided.
Approved refunds will generally be processed within 14 business days through the original payment method.
12. Account Suspension and Termination
We may suspend or terminate your account if:
You violate these Terms.
You misuse the Services.
Fraudulent activity is detected.
Required information is found to be false or misleading.
Upon termination, your access to the Services may be revoked immediately.
13. Disclaimer
ExamShala provides educational and exam preparation services only.
We do not guarantee:
Success in any examination.
Selection in any government or private recruitment process.
Accuracy of every question or answer at all times.
Uninterrupted availability of the Services.
All Services are provided on an "as-is" and "as-available" basis.
14. Limitation of Liability
To the maximum extent permitted by law:
ExamShala shall not be liable for indirect, incidental, special, or consequential damages.
Our total liability arising from your use of the Services shall not exceed the amount paid by you to ExamShala during the preceding 12 months.
15. Privacy
Your use of ExamShala is also governed by our Privacy Policy.
By using our Services, you consent to the collection and use of information as described in the Privacy Policy.
16. Third-Party Services
Our platform may contain links or integrations with third-party services, including:
Payment gateways
Video platforms
Analytics providers
Communication tools
We are not responsible for the privacy practices, content, or services of third parties.
17. Educational Disclaimer
ExamShala is an independent educational technology platform.
We do not represent, endorse, or act on behalf of:
The Government of India
Any State Government
Any Government Department
Any Examination Authority
All trademarks, logos, and examination names belong to their respective owners and are used solely for educational and informational purposes.
18. Grievance Officer
For complaints, legal notices, or grievance redressal, please contact:
Grievance Officer
Email: support@examshala.com
You may also contact us through the support options available on our website or mobile application.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Varanasi, Uttar Pradesh, India.
20. Contact Us
If you have any questions regarding these Terms of Use, please contact us:
Email: support@examshala.com
By using ExamShala, you acknowledge that you have read, understood, and agreed to these Terms of Use.