Privacy Policy
1. Introduction
Welcome to ExamShala ("we," "our," or "us"). This Privacy Policy explains how we collect, use, store, and share your information when you access or use our website, mobile applications, and related services (collectively, the "Service").
By using our Service, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Service.
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised "Last Updated" date. Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
2. Information We Collect
2.1 Information You Provide
When you register or use our Service, we may collect information including:
Full name
Mobile number
Email address
City or hometown
Profile information
Educational preferences
Information submitted during exams, tests, or learning activities
Communications sent through our platform
2.2 Mobile Number Verification
The ExamShala application may transmit your mobile number to our servers and APIs, including https://examshala.co.in/public/api/, to verify your account, authenticate your identity, and provide access to our services.
2.3 Automatically Collected Information
When you visit our website or use our application, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Pages visited
Usage statistics
Session information
2.4 Cookies and Similar Technologies
We use cookies and similar technologies to:
Keep users logged in
Improve website functionality
Personalize user experience
Analyze website performance
You may disable cookies through your browser settings; however, some features of the Service may not function properly.
2.5 Activity Data
We collect information related to your educational activities, including:
Tests attempted
Scores and performance
Learning progress
Time spent on educational content
Exam preparation activities
This information helps us provide personalized learning experiences and performance insights.
3. How We Use Your Information
We use your information to:
Create and manage your account
Provide educational services and exam preparation resources
Verify your identity and secure your account
Personalize your learning experience
Improve our products and services
Respond to customer support requests
Send important account-related notifications
Inform you about new features, services, promotions, and offers
You may opt out of promotional communications at any time. However, we may continue sending essential service-related communications regarding your account.
4. Analytics and Aggregate Data
We may use anonymized, aggregated, or statistical data derived from user activity for:
Research and analysis
Product improvement
Business reporting
Educational insights
This data does not directly identify individual users and may be shared with third parties.
5. Data Deletion Requests
You may request deletion of your personal data at any time by contacting us at:
Upon verification of your request, we will process the deletion in accordance with applicable laws and operational requirements.
6. When We Share Your Information
We do not sell your personal information.
We may share your information only in the following circumstances:
6.1 Service Providers
We work with trusted third-party service providers that help us operate our platform, including:
Cloud hosting providers
Analytics providers
Customer support tools
Email and notification services
These providers may access personal information only as necessary to perform services on our behalf and are contractually required to protect your data.
6.2 Legal Compliance
We may disclose personal information when required to:
Comply with legal obligations
Respond to court orders or lawful requests
Protect our rights and property
Prevent fraud, abuse, or illegal activities
Protect the safety of users or the public
6.3 Business Transfers
If ExamShala undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the new entity. Any transferred information will remain subject to applicable privacy protections.
7. Push Notifications and Advertising Technologies
We may work with technology partners, including notification service providers such as OneSignal, to deliver app notifications and improve user engagement.
Depending on permissions granted on your device, these services may collect information such as:
Device identifiers
Advertising identifiers
App usage information
Approximate or precise location data
Network information
This information may be used to personalize notifications, content, and advertisements.
Opt-Out Options
Push Notifications
You can disable push notifications through your device settings:
Settings → Notifications → ExamShala
Personalized Advertising
You can limit personalized advertising by adjusting the advertising settings on your Android or iOS device.
8. Intercom Services
We use Intercom, Inc. ("Intercom") to:
Provide customer support
Communicate with users
Analyze service usage
Improve user experience
Information shared with Intercom may include:
Name
Mobile number
Email address
Account creation date
Usage information
Intercom may use cookies and similar technologies to help us understand how users interact with our Service.
For more information, please review Intercom's privacy policy on their official website.
9. Third-Party Links and Services
Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties.
We encourage users to review the privacy policies of any external websites they visit.
YouTube Integration
We use YouTube APIs to:
Display video view counts
Embed educational videos within our platform
By using these features, you also agree to:
YouTube Terms of Service
Google's Privacy Policy
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our services are intended for students and exam aspirants. If we become aware that personal information has been collected from a child in violation of applicable laws, we will take reasonable steps to remove such information.
12. Educational Disclaimer
ExamShala is an independent educational technology company that provides exam preparation services for various Central and State Government examinations.
We do not represent, endorse, or act on behalf of any Central Government, State Government, government department, public authority, or private organization unless explicitly stated.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us at:
Email: support@examshala.co.in
By using our Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.